Privacy Policy
1. Who we are
This policy covers the website bvrreptileroom.com (the "Site"), operated by The BVR Reptile Room ("we," "us"), a retail reptile store located at 6819 Lonetree Blvd, Suite 103, Rocklin, California 95765. It is posted to satisfy the California Online Privacy Protection Act (Business and Professions Code §§ 22575–22579) and to tell you plainly what we do.
Questions about this policy: info@bvrreptileroom.com or (916) 872-1156.
2. What we collect
Information you send us
- Contact form. The form on the Site opens your own email program with your name, email address, and message pre-filled. Nothing is stored on the Site. The email you send arrives in our business inbox, which is hosted by Google Workspace.
- Email, phone, and in-store. Whatever you give us when you write, call, or visit — for example your name, contact details, and details about an animal you are asking about, boarding with us, or bringing in for a service.
Information collected automatically
- Server logs. The Site is hosted by Vercel. Like any web host, Vercel records standard technical information when a page is requested: your IP address, browser and device type, the pages and files requested, referring page, and the date and time. We use this only to keep the Site secure and running. These logs are kept for a short period by the hosting provider and are not combined with anything else about you.
- No cookies, no tracking. The Site sets no cookies, uses no analytics service, no advertising or social-media pixels, and does not store data in your browser. Fonts and all media are served from our own domain, so viewing the Site does not send requests to a font or media network.
3. How we use it
- To answer your message, question, or request.
- To provide services you ask for — boarding, sexing, nail trims, health checks — and to keep the records California requires a pet store to keep.
- To keep the Site and our business secure and to comply with the law.
We do not use your information for automated decision-making or profiling.
4. Who we share it with
We do not sell personal information. We do not share personal information with third parties for their own marketing. We share it only:
- With service providers who work for us — the company that hosts the Site (Vercel) and the company that hosts our email (Google Workspace). They may process information only to provide those services to us.
- When the law requires it — for example a valid subpoena, a court order, or a request from an animal-control or wildlife agency we are required to answer.
- To protect people or animals — if disclosure is needed to prevent harm.
The Site links to Instagram, TikTok, and Google Maps. Those are separate companies with their own privacy policies; once you leave the Site, their policies apply, not ours.
5. Tracking across other websites, "Do Not Track," and Global Privacy Control
We do not allow any third party to collect information about your online activities over time and across different websites when you use the Site, and we do not do so ourselves. Because the Site does not track visitors at all, there is nothing for a browser "Do Not Track" signal or Global Privacy Control signal to turn off — we treat every visitor as if those signals were on.
6. Reviewing, correcting, or deleting your information
You can ask to see, correct, or delete the personal information we hold about you by emailing info@bvrreptileroom.com or calling (916) 872-1156. We will respond within 45 days. We may need to verify that you are the person the information belongs to, and we may have to keep certain records that California law requires a pet store to retain (for example, animal sale and veterinary records, kept for two years).
7. Your California privacy rights
- "Shine the Light" (Civil Code § 1798.83). We do not disclose personal information to third parties for their direct-marketing purposes, so there is nothing to report under this law. You may still ask, once a year, and we will confirm that in writing.
- California Consumer Privacy Act (CCPA/CPRA). We are a small, local business and do not currently meet the CCPA's revenue or data-volume thresholds. Even so, we honor the spirit of the law: you may ask what we have, ask us to delete it, and ask us to correct it, and we will never treat you differently for asking. We do not "sell" or "share" personal information as those terms are defined in the CCPA, so no "Do Not Sell or Share" opt-out is needed.
- Marketing email. We do not currently send a newsletter. If we start one, it will be opt-in only, every message will carry a working unsubscribe link, and we will honor removal requests within 10 business days (CAN-SPAM Act; Business and Professions Code § 17529.5).
8. Children
The Site is written for a general, family audience. We do not knowingly collect personal information online from children under 13. If you believe a child has sent us information through the Site, contact us and we will delete it.
9. Security
We use reasonable measures to protect the information we hold, including encrypted (HTTPS) delivery of the Site and access-controlled business email. No method of transmission over the internet is completely secure. Please do not send payment card numbers or other sensitive financial information by email or through the contact form.
10. Changes to this policy
If we change this policy, we will post the new version here and update the "Last updated" date at the top. If a change is material — for example, if we ever add analytics or a newsletter — we will say so plainly on the Site for at least 30 days.
11. Contact
The BVR Reptile Room · 6819 Lonetree Blvd, Suite 103, Rocklin, CA 95765 · (916) 872-1156 · info@bvrreptileroom.com